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Return to shopCONTACT DETAILS
The website www.clicpettunnel.com is owned and operated by GINGERPAW SG PTE. LTD. (UEN: 202245821D), a registered corporate entity in Singapore. We are committed to providing transparent and responsive support for the Clicpettunnel brand and its global customer base.
Get in Touch
We welcome all enquiries regarding our pet products, order status, and corporate partnerships. You may reach our dedicated support team via the following channels:
Email Support: tunnel@clicpettunnel.com
Customer Service Hotline: +65 69316678
Brand Identity: Clicpettunnel
Operating Company: GINGERPAW SG PTE. LTD.
Official Locations
Registered Office Address: 190 Woodlands Industrial Park E5, Singapore 757516
Fulfilment & Warehouse Centre: 190 Woodlands Industrial Park E5, Singapore 757516
Get in Touch
Customer Communication Standards
To ensure a consistent and professional experience, GINGERPAW SG PTE. LTD. adheres to the following communication protocols:
Response Times: Our team aims to review and respond to all electronic enquiries within 24 to 48 hours during standard business days.
Priority Handling: Enquiries related to existing orders or payment confirmations are prioritised to ensure a seamless shopping experience.
Service Availability: Our communication channels are monitored Monday through Friday. If you reach out during weekends or public holidays, a response will be provided on the next available business day.
Professional Responsibility
All customer data shared via our contact channels is handled in accordance with our Privacy Policy and the Singapore Personal Data Protection Act (PDPA). GINGERPAW SG PTE. LTD. ensures that every enquiry is directed to the appropriate internal department—whether it be quality control, logistics, or general support—to maintain our high standards of brand integrity and customer satisfaction.