COOKIE POLICY

1. Definition of Cookies
Cookies are small text files stored on a user’s device (computer, tablet, or mobile) when visiting a website. They are essential for supporting core website functions, remembering user preferences, and collecting anonymised, aggregated usage information to enhance your browsing experience.

2. Categories of Cookies Used
Our website utilises the following categories of cookies to ensure operational efficiency and security:

Strictly Necessary Cookies: These are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas, use a shopping cart, or make use of e-billing services. Without these, the website cannot function correctly.

Preference Cookies: These cookies allow our website to remember choices you make (such as your preferred language or the region you are in) and provide enhanced, more personal features.

Analytics and Statistics Cookies: We use these to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily. All data is aggregated and remains anonymous.

Secure Payment and Fraud Prevention Cookies (Third-Party): As part of our commitment to secure commerce, our payment processor, Stripe, may set cookies that are necessary for processing transactions, verifying identity, and detecting/preventing fraudulent activities. These are critical for maintaining the integrity of your financial data.

3. Cookie Retention Periods
The duration for which a cookie remains on your device depends on its classification:

Session Cookies: These are temporary and are automatically deleted when you close your web browser.

Preference Cookies: These are typically retained for up to 12 months to ensure a consistent user experience upon return visits.

Analytics Cookies: These are generally retained for a period of up to 24 months.

Third-Party/Security Cookies: Retention periods for security and payment-related cookies (such as those from Stripe) are determined by the respective provider’s global security policies.

4. Consent and User Control
Upon your first visit to our website, you will be presented with a cookie banner. Non-essential cookies (Analytics and Preference) are only activated if you provide explicit, affirmative consent by selecting “Accept”.

You have the right to withdraw your consent or modify your preferences at any time. This can be managed through the “Cookie Settings” link on our website or by adjusting your browser settings to refuse all or some cookies. Please note that disabling strictly necessary cookies may impact the functionality of the website and your ability to complete a purchase.

5. Third-Party Service Providers
To ensure seamless and secure payment processing, we integrate services from trusted third-party providers, including Stripe. These providers may place cookies on your device to facilitate secure checkout workflows and comply with international anti-money laundering (AML) and “Know Your Customer” (KYC) regulations.

We do not directly control the technical management of these third-party cookies. We encourage users to review Stripe’s Global Privacy Policy and Cookie Policy for detailed information on their data handling practices.

6. Regulatory Compliance
This Policy has been drafted to meet the stringent requirements of:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

Singapore Personal Data Protection Act 2012 (PDPA)

The European Consumer Rights Directive (regarding transparency and user choice)

7. Contact Information
For any enquiries regarding this Cookie Policy or our data protection practices, please contact our Compliance Team:

Company: GINGERPAW SG PTE. LTD.

Registration Number: 202245821D

Website: www.clicpettunnel.com

Email: tunnel@clicpettunnel.com

Telephone: +65 69316678

Registered Address: 190 Woodlands Industrial Park E5, Singapore 757516

Warehouse Address: 190 Woodlands Industrial Park E5, Singapore 757516