SHIPPING POLICY

This Shipping Policy governs all orders placed on www.clicpettunnel.com, operated by GINGERPAW SG PTE. LTD. (UEN: 202245821D), Singapore. We are committed to ensuring a transparent and reliable delivery process for our premium pet products.

1. Shipping Coverage & Origin

We provide international delivery to selected destinations throughout Europe. All orders are subject to manual quality inspection and are dispatched directly from our managed fulfilment facility in Singapore:

• Dispatch Location: 190 Woodlands Industrial Park E5, Singapore 757516.

2. Delivery Timeframes

To ensure clarity, our delivery cycle consists of two distinct stages:

• Order Processing Time: 1–2 business days (includes order verification, quality control, and professional packaging).

• Transit Time: Generally 3–8 business days.

Please note that while we strive to meet these estimates, total delivery time may vary based on carrier routing, customs clearance procedures in the destination country, and local delivery handling.

3. Logistics Partners

To ensure the safety of your purchase, we exclusively partner with established international Tier-1 carriers, including:

• DHL Express

• FedEx

• UPS The specific carrier is selected based on providing the most efficient routing for your destination.

4. Advanced Order Tracking

Transparency is our priority. Once your package is handed over to the carrier, a unique tracking number will be automatically sent to the email address provided at checkout. You will receive updates during:

• Dispatch Confirmation: Once the label is created and the parcel leaves our facility.

• In-Transit Updates: Key milestones as the parcel moves through the carrier network.

• Local Delivery Progress: When the parcel arrives in your region for final delivery.

5. Address Accuracy & Responsibility

Customers are responsible for providing complete and accurate delivery information at checkout. GINGERPAW SG PTE. LTD. cannot be held liable for delivery failures caused by incorrect or incomplete addresses provided by the user.

6. Handling Delivery Delays

In the rare event that a shipment exceeds the expected timeframe, our support team will actively liaise with the logistics provider to conduct a formal review.

• Resolutions: If a shipment is confirmed lost or significantly delayed beyond reasonable operational limits, we will provide a replacement or a full refund to the original payment method.

7. Undelivered or Returned Shipments

If a parcel is returned to our Singapore facility due to repeated failed delivery attempts (e.g., recipient not home) or address issues, our team will contact you to discuss re-delivery options. Please note that additional shipping fees may apply for re-dispatch in such circumstances.

8.Customs, Duties & Taxes

Duties & Taxes: We operate on a DDP (Delivered Duty Paid) basis for all European orders. The total price at checkout includes all applicable VAT and import duties. No additional fees will be collected upon delivery.

9. Contact & Enquiries

For any shipping-related questions or to request assistance with a current shipment, please contact our logistics team:

• Company: GINGERPAW SG PTE. LTD.

• Brand Identity: Clicpettunnel

• Email: tunnel@clicpettunnel.com

• Telephone: +65 69316678

• Warehouse & Registered Address: 190 Woodlands Industrial Park E5, Singapore 757516